Shipping & Returns

Orders are typically processed within 1–3 business days after payment is received and verified.

Orders placed on weekends or holidays will be processed on the next business day.

We ship to the United States, Canada, Mexico, the United Kingdom, Iceland, Norway, Switzerland, and most of the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden).

$39.95 covers the United Kingdom, Mexico, Iceland, Norway, Switzerland, and Western and Northern Europe. $64.95 covers Bulgaria, Croatia, Cyprus, Czech Republic, Hungary, Latvia, Poland, Romania, Slovakia, and Slovenia. International orders are not eligible for free shipping.

International customers are responsible for any customs duties, taxes, and import regulations in their country. Bio Glow Labs is not responsible for delays, holds, or seizures by customs.

Orders are shipped using reputable carriers such as USPS, UPS, or FedEx, depending on the shipment and destination.

Shipping options and estimated delivery timeframes are displayed at checkout.

Once shipped, delivery typically takes 2–5 business days, depending on location and carrier. Delivery times are estimates and are not guaranteed.

Bio Glow Labs is not responsible for delays caused by:

• Carrier delays
• Weather conditions
• Incorrect or incomplete shipping information provided by the customer
• Other circumstances beyond our control

Once your order has shipped, you will receive a confirmation email with tracking information. You can also log in to your account anytime and go to My Account → Orders to see your tracking.

Please allow up to 24 hours for tracking updates to appear.

Due to the nature of research and laboratory products, all sales are final.

We do not accept returns or exchanges once an order has been shipped.

If your tracking shows your order as delivered but you did not receive it, or your tracking has not updated for 7 days, please contact us at [email protected] within 7 days of the delivery date (or expected delivery date) with your order number.

• With Package Protection: If you added Package Protection at checkout, we will resend your order at no additional cost if it is lost, stolen, or damaged in transit.
• Without Package Protection: Bio Glow Labs is not responsible for packages that are lost or stolen in transit, or that the carrier has marked as delivered. We will help you open a trace or claim with the carrier.

Please check your shipping address carefully before placing your order. We are not responsible for orders shipped to an address entered incorrectly.

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

To request assistance, email [email protected] and include:

• Your order number
• A description of the issue
• Clear photographic evidence of the product and packaging

Requests submitted outside this timeframe may not be eligible for review.

If your claim is approved, Bio Glow Labs may, at its discretion:

• Replace the affected item, or
• Issue a refund for the affected product

Refunds, if approved, will be issued to the original payment method.

Refunds or replacements will not be issued for:

• Orders reported outside the 48-hour window
• Improper or unauthorized use of products
• Incorrect shipping information provided by the customer
• Carrier delays or delivery issues beyond our control
• Packages lost, stolen, or marked delivered by the carrier, unless Package Protection was added at checkout

For shipping or return-related questions, please contact [email protected].