Refund Policy

All products sold by Bio Glow Labs are intended for research and laboratory use only.

Because of this, all sales are final, and we do not accept returns or exchanges once an order has been shipped.

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.

To request assistance, email us at [email protected] with:

• Your order number
• A description of the issue
• Clear photographic evidence of the product and packaging

Failure to report issues within this timeframe may result in the request being denied.

If your tracking shows your order as delivered but you did not receive it, or your tracking has not updated for 7 days, please contact us at [email protected] within 7 days of the delivery date (or expected delivery date) with your order number.

• With Package Protection: If you added Package Protection at checkout, we will resend your order at no additional cost if it is lost, stolen, or damaged in transit.
• Without Package Protection: Bio Glow Labs is not responsible for packages that are lost or stolen in transit, or that the carrier has marked as delivered. We will help you open a trace or claim with the carrier.

Please check your shipping address carefully before placing your order. We are not responsible for orders shipped to an address entered incorrectly.

If your claim is approved, Bio Glow Labs may, at its discretion:

• Replace the affected item, or
• Issue a refund for the affected product

Refunds, if approved, will be issued to the original payment method.

Refunds or replacements will not be issued for:

• Orders reported outside the 48-hour window
• Improper or unauthorized use of products
• Incorrect shipping information provided by the customer
• Delays caused by carriers, weather, or circumstances beyond our control
• Packages lost, stolen, or marked delivered by the carrier, unless Package Protection was added at checkout

For all refund or order-related inquiries, please contact [email protected].